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Call-Back Configuration for the CR800/CR1000 – MultiLogger Application Note #19 – Page 1 of 12
5 Gould Road, PO Box 2155
New London, NH 03257
Voice: (603) 526-9088
www.canarysystems.com
Call-Back Configuration for the CR800/CR1000
MultiLogger Application Note #19
Overview
Call-back is a process where a datalogger initiates communication back to a host PC based on alarm or
other conditions that are triggered on-site. It provides more responsive feedback to field measurements
especially when compared to traditional polling methods.
This application note will detail several common call-back scenarios and the required configuration of
MultiLogger software and communication devices.
RS-232 Direct Call-Back
The diagram illustrates a datalogger connection to a computer running MultiLogger to accept the call-
back events. The hardware may include a standard RS-232 connection, or a remote location using short-
haul or fiber-optic modems. Data are collected by MultiLogger and optionally imported into the
MultiLoggerDB database where alarm actions or other notification can be initiated.
There are 2 steps to the
MultiLogger configuration.
The first requires
configuration of the Alarm
Action to allow the CR800 or
CR1000 to initiate call-back
events.
Select the Program tab of the
Logger form to access the
Alarm Action drop-down.
Select RS-232 Direct Call-
Back.
Note: This option was
included beginning with
MultiLogger version 4.3.4.
Upgrades to the current
version are available from
the Support area of our
website.
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Strany 1 - Voice: (603) 526-9088

Call-Back Configuration for the CR800/CR1000 – MultiLogger Application Note #19 – Page 1 of 12 5 Gould Road, PO Box 2155 New London, NH 03257 Voi

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Call-Back Configuration for the CR800/CR1000 – MultiLogger Application Note #19 – Page 10 of 12 Configure the Task Name as appropriate to help iden

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Call-Back Configuration for the CR800/CR1000 – MultiLogger Application Note #19 – Page 11 of 12 MultiLogger Enable Call-Back and Agent Configuratio

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Call-Back Configuration for the CR800/CR1000 – MultiLogger Application Note #19 – Page 12 of 12 The last step when using any of the call-back selec

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Call-Back Configuration for the CR800/CR1000 – MultiLogger Application Note #19 – Page 2 of 12 The second step involves configuring the location us

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Call-Back Configuration for the CR800/CR1000 – MultiLogger Application Note #19 – Page 3 of 12 Modem Call-Back There are 3 different Modem call-ba

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Call-Back Configuration for the CR800/CR1000 – MultiLogger Application Note #19 – Page 4 of 12 The second step involves configuring the locations u

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Call-Back Configuration for the CR800/CR1000 – MultiLogger Application Note #19 – Page 5 of 12 The last step involves configuring the phone number

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Call-Back Configuration for the CR800/CR1000 – MultiLogger Application Note #19 – Page 6 of 12 For example, the following code will re-activate cal

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Call-Back Configuration for the CR800/CR1000 – MultiLogger Application Note #19 – Page 7 of 12 Connect String Configuration Guidelines In the Mode

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Call-Back Configuration for the CR800/CR1000 – MultiLogger Application Note #19 – Page 8 of 12 You will advance to the COM properties dialog. Sel

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Call-Back Configuration for the CR800/CR1000 – MultiLogger Application Note #19 – Page 9 of 12 MultiLogger After Call-back Do Configuration Call-b

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